Dear Digital Reader user,

Welcome to the Digital Reader customer care and support site. It is designed to assist you with any questions, concerns or issues you may have regarding your Digital Reader.
We provide three first class mediums to resolve your issues quickly and efficiently. 

1.   Frequently Asked Questions
If you prefer to browse and search independently then our knowledge base will provide you with resolutions to any common questions and problems regarding the Digital Reader.
Please click on the above ‘Knowledge base’ tab to begin searching our extensive database.

If you were not able to find a resolution to your question or problem, please use one of the options below. 

2.  Submit a Case on-line 
This feature allows you to file, follow and update a case on-line.
The IREX support team will respond with the proposed resolution to your problem by email.
You can update and check the status of your case at your own convenience by logging into your own personal support page.
Please click on ‘My Support'’ and 'New Customers' to register.
Click on ‘My Support’ and 'Returning Customers'  any time; click 'Contact support' to submit a new case or 'See Support Cases' to follow the progress of your case(s).

3.  Talk with a dedicated IREX support representative
We understand the importance of providing personal human contact. Our support team has been trained to provide you with first class, individually tailored service.

Click on ‘Phone support’ and call us, any time, any day!

Important Message to iLiad and DR1000 users
Unfortunately for the moment our phone support team is not fully trained to provide support for these devices.
Questions which cannot be answered right away are logged in a case and will be answered off-line as soon as possible.
If you already registered your ticket  before January 18th, 2010 please use http://support.irexnet.com to access your existing ticket.
Submitting a new ticket can be done by clicking "My Support" on this page, and follow the instructions.